Refund policy

Refund and Returns Policy

Refund and Returns Policy

Effective Date: July 30, 2026

At crylxkag.shop, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you according to this policy.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The product must include original packaging, tags, and accessories (if applicable).
Proof of purchase must be provided.

To request a return, please contact us:

Email: info@crylxkag.shop

Please contact us before sending any items back. Returns sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service. We are not responsible for returned packages that are lost or damaged during transit.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method. Please allow additional processing time depending on your payment provider or financial institution.